UniApp Subscriptions FAQ

Modified on Wed, 04 Oct 2023 at 09:37 AM

This FAQ will be continuously updated


How can I purchase a UniApp subscription plan?

Currently, UniApp subscriptions can be purchased through our support team or by sending an inquiry to us at info@unicle.life. We are actively working on implementing an online application process to make this procedure even more convenient.

Can I try the UniApp before I subscribe?

Yes, we offer a demo environment for you to explore. Please reach out to our support team for more information.

What happens if I change organizations during the contract period?

Typically, the subscription contract is established between your organization, research institute, company, and Unicle Biomedical Data Science BV. If you, as a user, change organizations during the contract term and wish to transfer your UniApp account (along with all associated data), this is technically possible, and we are happy to assist you. However, data transfer may be subject to certain restrictions based on the agreement between you and your organization.

What happens if I cancel my UniApp subscription plan?

Our goal is to enhance your productivity with UniApp. However, you can independently download plots from UniApp. Additionally, upon request, we can provide you with the raw data matrix and metadata file from your self-owned data (excluding data files obtained from our on-platform partners) when you terminate your contract.

What does the subscription package include?

Please note that features within the beta version of UniApp may evolve. You can access the latest overview of features here.

Can I change the users during the subscription period?

UniApp licenses are referred to as "named-licenses." Once a year, you can reassign these UniApp licenses to different individuals, although we strongly recommend against reassigning the Admin user. When such situations arise, we will provide you with guidance on how to transfer data. In all cases, you, as a user, will need to initiate data access for the new user.

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